Frequently Asked Questions
Everything you need to know about bringing luxury to your home.
What is the typical delivery timeframe for furniture items?
Standard shipping for in-stock furniture typically takes 7-14 business days. Custom or made-to-order pieces may take between 6-10 weeks depending on the artisan's schedule.
Do you offer White Glove Delivery services?
Yes, we offer premium White Glove Delivery which includes room-of-choice placement, professional assembly, and the removal of all packaging materials for a flat fee.
What is your return policy for home decor?
We accept returns on non-furniture items within 30 days of delivery, provided they are in original condition. Please note that custom upholstery and final sale items are non-returnable.
Are your wood products sustainably sourced?
Le Chateau is committed to sustainability. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Can I request fabric swatches before purchasing a sofa?
Certainly. We offer up to five complimentary fabric swatches so you can experience the texture and color in your own lighting before making a commitment.
Do you provide interior design consultations?
Yes, we offer both virtual and in-home design consultations with our professional stylists to help you curate the perfect look for your space.